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Work Force Management

Whether you have 10 employees or 10,000 your people make your business run—and managing them effectively is one of the biggest challenges you may face every day. Hi-Caliber IT brings web-enabled, real-time automation to every phase of your workforce management lifecycle. From Scheduling to Adherence, to Time-off, we'll help you apply comprehensive solutions that will reduce your costs, increase efficiency and streamline operations across your call center.

Our expertise includes but not limited to WFM platforms:

  • Genesys WFM
  • Verint/Witness/Blue Pumpkin
  • IEX

Using WFM the following features can be implemented:

  • Schedule staffing based on Skill Sets.
  • Track Employee Adherence.
  • Track Employee Performance Management.
  • Predicting staffing levels.
  • Proper employee orientation.
  • Workforce skills assessment.
  • Knowledge Management/Training.

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