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Support

The Maintenance & Support arm of Hi-Caliber IT provides customers with 24/7 production support for their applications. Hi-Caliber IT addresses all the needs on the Technology/Monitoring & Support/Change Management Dimensions of the client’s applications. These services are provided for clients with contractual guarantees encompassing stringent Service Level Agreements.

As part of support we provide:

  • Dedicated 800 # and local/global access numbers.
  • 24/7 Phone & Email Support.
  • Trained and Experienced Support Staff.
  • Ticketing System to track and escalate service requests.
  • On-Site personnel as required.
  • Regular Health-Checks & TAM based on Service Contract Levels:
    • » Platinum
    • » Gold
    • » Silver

Our extensive support and maintenance helps you keep your IT systems at optimum levels. Using a hybrid model combining On-site and Off-site resources provides cost effective solution with round the clock support and quick response to incidents.

Our Software Maintenance and Support services include:

  • Code maintenance
  • Bug fixes
  • Help Desk
  • Database maintenance

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HI caliber IT Solutions

Email: info@hi-caliber-it.com