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Services

We offer the following IT services for specific technical areas mentioned below:

Call Center/Contact Center Solutions:

We have extensive experience with call center technologies including ACD/PBX, IVR, CTI, WFM, Voice Recording, CRM etc.

CRM Integration:

It is essential to be able to access CRM systems and legacy systems to exchange data and present a unified view to the customer and call center agents.

Database/Datawarehousing :

To support the call center practice we have a solid background in data warehouse technologies covering Database architecture, design, development, fine tuning and support. Extensive reporting is required to evaluate call center performance.

Web Technologies:

To support the call center practice we have a solid background in Web technologies.

Automated/Testing:

To support the call center practice we have a extensive background in Testing to cover different areas like Unit Testing, Integration Testing, Systems Testing, Load Testing and User Acceptance Testing.

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HI caliber IT Solutions

Email: info@hi-caliber-it.com