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Services

IT services tailored to the business needs with ROI.

Cloud Services

Ability to migrate to cloud is essential to not only cut costs but be able to enhance your infrastructure with DR capabilities.

  • Amazon AWS
  • Microsoft Azure
  • Google Cloud
  • IBM
  • Rackspace
  • Other Cloud
  • Cloud Security
  • Cloud Migration
  • Big Data Services

    Capturing and analyzing high volume of data at a high velocity from a wide variety of sources is not only essential but also important in making right business decisions.

    Ability to store and analyze data to make effective business decisions is an important aspect of business. Leveraging latest database, data warehouse, business intelligence, Big data, analytics technologies covering Database architecture, design, development, fine tuning and support. Extensive reporting is required to evaluate business performance.

  • Big Data
  • Hadoop
  • Data Analytics
  • Predictive Analytics
  • Dashboards
  • Data Streaming
  • Database
  • Data warehouse
  • Business intelligence
  • Data Science
  • Data Engineering
  • Data Governance
  • Call Center/Contact Center Solutions:

    Delivering omnichannel experience is the latest need. How can you fulfill that without spending a lot. How do you leverage your existing call center technologies including ACD/PBX, IVR, CTI, WFM, Voice Recording, CRM etc.

  • Interactive Voice Response(IVR)/Voice Response Unit (VRU)
  • Computer Telephony Integration (CTI)
  • Work force Management (WFM)
  • Call/Screen Recording
  • Speech Recognition
  • Speech Analytics
  • PBX/ACD
  • VOIP/SIP/RTP
  • Fraud Detection
  • Biometrics
  • Display Boards
  • Health Checks
  • CRM Integration:

    It is essential to be able to access CRM systems and legacy systems to exchange data and present a unified view to the customer and customer service specialists.

  • Siebel
  • SAP CRM
  • Microsoft CRM
  • Sugar CRM
  • PEGA
  • IBM BPM
  • Salesforce.com Sales Cloud
  • Salesforce.com Service Cloud
  • Web Technologies:

    To support the customers through multi channel approach Web technologies can be integrated with contact centers.

  • Webservers: Websphere, Weblogic, Apache/Tomcat, IIS
  • XML/XSLT/CSS/DHTML
  • Java/J2EE/EJB/Servlets/Struts/Javascript
  • JSON/AngularJS/Jquery/AJAX
  • C#/.NET/Visual Studio/ASP.NET/COM/DCOM
  • Webservices/SOAP/UDDI/PHP/MYSQL
  • Sharepoint/Wordpress/Drupal/
  • Node.js/Python/Ruby
  • Automated/Testing:

    To support the call center practice we have a extensive background in Testing to cover different areas like Unit Testing, Integration Testing, Systems Testing, Load Testing and User Acceptance Testing.

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    Keep in touch with us

    Hi Caliber IT Solutions

    Email: info@hi-caliber-it.com