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IVR

Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs platforms:

Other Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.

Typical services Include:

  • Defining requirements in integrating IVRs to other components in a Call Center.
  • IVR Application Design, Dialog Design, Grammars etc.
  • Vendor Independent IVR Application development using VoiceXML(Vxml), SALT and GRXML.
  • Developing IVR applications using proprietary tools.
  • Integrating IVR applications with different Switches.
  • IVR-CTI Integration using Genesys, Cisco ICM and Avaya IC.
  • Backend Application (CRM, ERP) integration with IVRs.
  • Testing IVR applications using Empirix and other Automated test tools.
  • Deploying IVR solutions without any downtime.
  • Installing, maintaining & troubleshooting of different IVR platforms.
  • Performance Analysis and Review of existing IVR solutions.
  • Upgrading existing IVRs to the latest version.
  • Migrating unsupported IVR platforms to latest technologies.
  • Support different Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.

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HI caliber IT Solutions

Email: info@hi-caliber-it.com