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IT Consulting Services

Our practice blends together with the domain expertise in IVR/CTI/WFM and DB/DW/BI industry segments and the technology expertise from development arm of the company.

Our consultancy team provides the client a complete strategy encompassing business and IT strategy. We believe in offering turnkey solutions to our clients. We do discovery, architecture, requirements, design, software development, training and maintenance/support.

We provide consulting services in the following areas:

  • IVR (Genesys, Avaya, Edify, Voicegenie and others).
  • CTI (Genesys, Avaya, Cisco and others).
  • WFM (Genesys, Verint/Witness/Bluepumpkin, IEX).
  • CRM (Siebel, MicrosoftCRM and others).
  • QC (Nice, Verint and others).
  • Databases (Oracle, SQL Server, DB2, Sybase, MySQL and others).
  • ETL (Informatica, Business Objects, Datastage and others).
  • Reporting (Business Objects/Crystal Reports, Cognos, MS SQL Server 2005Reporting, Hyperion/Brio and others).
  • Programming (Java/.NET/PHP/C++ and others).
  • Unix (Linux, Solaris, HP-UX and others).

Check out our Genesys solution offering, Contact us today for your customized Consulting solution.

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HI caliber IT Solutions

Email: info@hi-caliber-it.com