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Expertise

Proven experience in providing end-to-end solutions covering the entire software development life cycle (SDLC) with focus on quality.

Call Center Applications :

  • IVR Applications including Speech Recognition and Text-To-Speech.
  • CTI Applications using Genesys, Avaya and Cisco Platforms.
  • PBX/VOIP technologies.
  • WFM for scheduling, Adherence and Time off.
  • Multi-media (Email, Chat, Web) Routing and Knowledge Management.
  • Automated Outbound Campaigns/Predictive Dialers.
  • Business Process Routing.
  • Integration of CRM/ERP Systems like Siebel/SAP/Peoplesoft/MS CRM etc.

Data Warehouse/Business Intelligence

  • Customized ETL Processes.
  • Complex Reports customized to client needs.
  • Business Objects/Crystal Reports.
  • Hyperion/Brio.
  • ETL Tools like Informatica/Datastage.
  • Microsoft 2005 Reporting Services.
  • Cognos.

Web Technologies:

  • Complex Web Integrations.
  • Web Services.
  • Software as a service (SaaS).
  • PHP/MySQL/HTML/XHTML/Web2.0.
  • LAMP,Joomla,Drupal.

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HI caliber IT Solutions

Email: info@hi-caliber-it.com