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Cisco Voice Portal

Hi-Caliber IT has several years of experience providing turn key solutions involving Cisco Voice Portal integrating other cisco technologies like Cisco ICM, Cisco call manager etc including UCCE.

We have supported Avaya IVRs for AT&T, State of Michigan and many more customers.

Our capabilities include:

  • Defining requirements in integrating CVP to other components in a Call Center.
  • Call Center Architecture integrating CVP, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.
  • CVP Application Design, Dialog Design, Grammars etc.
  • Vendor Independent CVP Application development using VoiceXML(Vxml),SALT and GRXML.
  • Developing Avaya CVP applications using proprietary tools like Scriptbuilder,IR Designer Studio, etc.
  • Integrating Avaya CVP applications with different Switches like Avaya, Nortel, Aspect etc.
  • Integrating CVP with CTI platforms like Cisco ICM.
  • Backend Application (CRM, ERP) integration with CVP.
  • Testing CVP applications using Empirix and other Automated test tools.
  • Deploying CVP solutions without any downtime.
  • Installing, maintaining & troubleshooting of different CVP platforms.
  • Performance Analysis and Review of exisitng CVP solutions.
  • Upgrading existing CVP to the latest version.
  • Migrating unsupported IVR platforms to latest CVP technologies.

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HI caliber IT Solutions

Email: info@hi-caliber-it.com